Note: Key in the error code to locate troubleshooting steps.
| Code | Area |
|
010- |
Fuser |
| 012-, 013- | Finisher Module |
| 016- , 017-, 018-, 021-, 027-, 044-, 058-, 093- | User/System Setting |
| 024- | ESS, IOT, Controller |
| 026-, 116- | Hard Disk Drive (HDD) |
| 042- | Image output terminal (IoT) |
| 047- | Offset Catch Tray (OCT) Tray |
| 047- | Stacker Tray |
| 061- | LED Print Head Module |
| 062- | AGC / Carriage Module |
| 062- | Module |
| 071- | Tray 1 |
| 075- | MSI Module |
| 077- | Fusing. IOT or Registration Module |
| 092- | Drum Module |
| 092- | Marks on Belt (MOB) / Image Sensor |
| Fault Code | Description | Action |
|---|---|---|
| 092-651 | An error occurred. | Switch off the device power, make sure that the touch screen is blank, and then switch on the device power. If the same message is displayed again, contact our Customer Support Center. |
| 021-403 | Failed to resolve the address of the EP center of Fujifilm or EP communication aggregate server. | Check the followings: > LAN cable connection > DNS server address setting > The default gateway setting > The subnet mask setting If the error still is not resolved after checking the above settings, there may be a network failure or the proxy server settings may be changed or failed. Consult your system administrator. If the network works normally but the error still is not resolved, contact our Customer Support Center. |
| 116-324 | Exception Fail An error occurred in the device. | Switch off the device power, make sure that the touch screen is blank, and then switch on the device power. If the same message is displayed again, contact our Customer Support Center. |
| 016-757 | Auditron-The account information is incorrect. Invalid Auditron user details. | Check the account information you entered in the printer driver (Printer driver > Printer Properties > Configuration > Accounting) and the account information registered for the device, to see if the information matches. |
| 027-779 | Failed to authenticate the SMTP server. | Confirm the login name and password set to SMTP-AUTH |
| 061-370 | An error occurred. | Switch off the device power, make sure that the touch screen is blank, and then switch on the device power. If the same message is displayed again, contact our Customer Support Center. |
| 062-380 | An error occurred. | Switch off the device power, make sure that the touch screen is blank, and then switch on the device power. If the same message is displayed again, contact our Customer Support Center. Important > If condensation has occurred in the device, the message may be also displayed. Wait for a while, and then switch on the device power again. |
| 093-947 | An error occurred in the black [K] developer unit. | Switch off the device power, make sure that the touch screen is blank, and then switch on the device power. If the same message is displayed again, contact our Customer Support Center. |
| 071-210 | Tray 1 malfunction. | Confirm the paper loading condition for the Tray 1. Ensure that the ream of paper does not go beyond the MAX level. Remove the tray, and check for any paper stuck behind the tray. And then switch off the device power, make sure that the touch screen is blank, and then switch on the device power. If the error still is not resolved, contact our Customer Support Center. You can use a different tray other than Tray 1. |
| 027-452 | IP address of IPv4 already exists. | Change the IP address of IPv4 set on the device or the IP address of IPv4 on the network device |
| 018-505 | Failed to log into the destination computer while transferring data using SMB of the Scan to PC service. | Check whether the user name and password of the SMB server registered in the device is correct. When the destination computer is Macintosh, you need to change the account settings of the shared folder so that file sharing with Windows users becomes available. For information about necessary accounting settings, consult your system administrator. Important > The password cannot be confirmed. If you have forgotten the password, reset the password. Consult your system administrator for the password reset procedure. - Depending on the environment, use the format ""domain\user name"" for the user name. - After entering the user name, enter the password. |
| 021-413 | An error occurred while connecting to the EP system via the Internet. | Check the followings: > The LAN cable connection > The DNS server address settings > The default gateway setting > The subnet mask setting If the error still is not resolved after checking the above settings, there may be a network failure. Consult your system administrator. If the network works normally but the error still is not resolved, contact our Customer Support Center. |
| 021-414 | An error occurred while connecting to the EP system via the Internet. | Check the followings: > The LAN cable connection > The DNS server address settings > The default gateway setting > The subnet mask setting > The EP proxy server setting If the error still is not resolved after checking the above settings, there may be a network failure. Consult your system administrator. If the network works normally but the error still is not resolved, contact our Customer Support Center. |
| 027-504 | An SMTP server error occurred. | Ensure Integrated Spam Filter on Window Server 2008/Exchange 07 has been configured to accept emails from FujiFilm machine. Execute the operation again. If the error is not resolved, contact our Customer Support Center. |
| 058-332 | An error occurred in the device. | Turn the device off and then on, and then execute the operation again. If the error still is not resolved, contact our Customer Support Center. |
| 077-900 | A paper jam occurred in the device. | Remove the jammed paper from the tray. Follow the instructions shown on the control panel on how to remove the paper jam. Check that the paper guides are adjusted correctly. If the tray has run out of paper, load paper in the tray. Replace the paper with fresh ream as sometimes, paper moist can cause jamming. Store the old paper in a clean, dry place. Make sure the paper settings are set up correctly. Switch off the device power, make sure that the touch screen is blank, and then switch on the device power. If the same message is displayed again, contact our Customer Support Center. Support Center. |
| 010-330 | Fusing Unit Motor Fail | When printing, make sure the correct paper settings are set on the machine. Switch off the device power, make sure that the touch screen is blank, and then switch on the device power. If the same message is displayed again, contact our Customer Support Center. |
| 010-378 | Fusing Unit Motor Fail | When printing, make sure the correct paper settings are set on the machine. Follow these steps to reboot the device: 1. Make sure that the device has completed all copy or print jobs, and then press the Power button. 2. Select [Reboot]. If the same message is displayed again, contact our Customer Support Center. |
| 016-772 | The DNS server address is not set. | Set the DNS server address. |
| 018-747 | The SMB server of the destination computer cannot be found while transferring data using SMB of the Scan to PC service. | Take one of the following measures. > Confirm the connection of the network cable. > Check whether the IP address is correct when an IP address is used for the transferring destination address. > Ensure that the port to be used for SMB transfer (*1) is not blocked on the server, or on the router between the device and the server. > |
| 042-373 | An error occurred in the device. | Switch off the device power, make sure that the touch screen is blank, and then switch on the device power. If the error still is not resolved, contact our Customer Support Center. |
| 061-357 | An error occurred in the device. | Switch off the device power, make sure that the touch screen is blank, and then switch on the device power. If the error still is not resolved, contact our Customer Support Center. |
| 075-212 | Tray 5 malfunction | Remove the jammed paper from the tray. Follow the instructions shown on the control panel on how to remove the paper jam. Check that the paper guides are adjusted correctly. If the tray has run out of paper, load paper in the tray. Replace the paper with fresh ream as sometimes, paper moist can cause jamming. Store the old paper in a clean, dry place. Make sure the paper settings are set up correctly. Switch off the device power, make sure that the touch screen is blank, and then switch on the device power. If the same message is displayed again, contact our Customer Support Center. You can use other trays other than Tray 5. |
| 077-106 | A paper jam occurred in the fusing unit. | Remove the jammed paper. Follow the instructions shown on the control panel on how to remove the paper jam. Replace the paper with fresh ream as sometimes, paper moist can cause jamming. Store the old paper in a clean, dry place. Make sure the paper settings are set up correctly. Switch off the device power, make sure that the touch screen is blank, and then switch on the device power. If the same message is displayed again, contact our Customer Support Center. |
| 010-375 | An error occurred in the fusing unit. | Make sure the paper settings are set up correctly. Switch off the device power, make sure that the touch screen is blank, and then switch on the device power. If the same message is displayed again, contact our Customer Support Center. |
| 012-283 | Finisher malfunction | Switch off the device power, make sure that the touch screen is blank, and then switch on the device power. If the same message is displayed again, remove paper from the finisher tray, and then switch off the device power, make sure that the touch screen is blank, and then switch on the device power. If the error still is not resolved, contact our Customer Support Center. |
| 016-506 | Unable to write the image log because the image log storage space is insufficient on the device. | Execute the job again. If the error still is not resolved, take one of the following measures: > Delete unnecessary image logs > Change the [Assurance Level] for image logs to [Low] In this case, the contents of the logs are not secured. |
| 016-781 | Probable causes are as follows: 1. The mail server cannot be found during e-mail sending (TCP/IP session establishment failed). 2. The device received an SMTP server error from the mail server during e-mail sending. | For 1, take one of the following measures: > Check whether the network cables are plugged in securely. > Check whether the IP address of the SMTP server when an IP address is used for server specification. For 2, enter the host name using ASCII characters. Available ASCII characters are as follows: > alphabets > numerals Check whether or not ASCII characters are used in [Tools] > [Connectivity & Network Setup] > [device's E-mail Address/Host Name]. |
| 018-755 | The SMB server specified as the destination does not respond to the device while transferring data using SMB of the Scan to PC service. | Confirm the file Sharing service (communicating via port 139 (TCP), and port 445 (TCP)) is authorized for the transferring destination server, router between the device and server, and virus security software or firewall software on the forwarding destination server. If two or more gateways exist and the communication over subnet fails, check the gateway address configuration on the device. After the remedy written above, try logging in to the SMB server from a computer using the same user name, and then try saving a file in the same location on the server. If this is successful, try the same operation from your device. If the problem persists, contact our Customer Support Center with the server information such as the manufacturer, model, and OS. |
| 021-404 | Failed to connect the server or the proxy server. One of the probable cause is that the power of these servers is switched off. | Check the followings: > LAN cable connection > DNS server address setting > The default gateway setting > The subnet mask setting > EP proxy server setting (For BB-Direct configuration) If the error still is not resolved after checking the above settings, there may be a network failure or the proxy server settings may be changed or failed. Consult your system administrator. If the network works normally but the error still is not resolved, contact our Customer Support Center. Also, when FQDN of the EP communication aggregate server is changed for the EP communication aggregate server configuration, contact our Customer Support Center. |
| 021-405 | An error occurred in the SSL communication with the external server. | Switch off the device power, make sure that the touch screen is blank, and then switch on the device power. If the error still is not resolved, contact our Customer Support Center. |
| 026-737 | Unable to send the scanned document to the HTTP server because a network error occurred. | Consult your network administrator whether the network or the server have any problem. |
| 042-372 | An error occurred in the device. | Switch off the device power, make sure that the touch screen is blank, and then switch on the device power. If the error still is not resolved, contact our Customer Support Center. |
| 044-345 | An error occurred in the device. | Switch off the device power, make sure that the touch screen is blank, and then switch on the device power. If the error still is not resolved, contact our Customer Support Center. |
| 047-211 | An error occurred in the Offset Stacking Unit. | Switch off the device power, make sure that the touch screen is blank, and then switch on the device power. If the error still is not resolved, contact our Customer Support Center. |
| 047-212 | An error occurred in the Offset Stacking Unit. | Switch off the device power, make sure that the touch screen is blank, and then switch on the device power. If the error still is not resolved, contact our Customer Support Center. |
| 058-322 | An error occurred in the device. | Turn the device off and then on, and then execute the operation again. If the error still is not resolved, contact our Customer Support Center. |
| 062-360 | An error occurred in the device. | Switch off the device power, make sure that the touch screen is blank, and then switch on the device power. If the error still is not resolved, contact our Customer Support Center. |
| 077-109 | A paper jam occurred in the device. | Remove the jammed paper. Follow the instructions shown on the control panel on how to remove the paper jam. Replace the paper with fresh ream as sometimes, paper moist can cause jamming. Store the old paper in a clean, dry place. Make sure the paper settings are set up correctly. Switch off the device power, make sure that the touch screen is blank, and then switch on the device power. If the same message is displayed again, contact our Customer Support Center. |
| 092-320 | An error occurred in the device. | Switch off the device power, make sure that the touch screen is blank, and then switch on the device power. If the error still is not resolved, contact our Customer Support Center. |
| 092-910 | Check CTD Unit Message The CTD (ADC) Sensor Needs to be Cleaned | Clean the Color Toner Density (CTD) Sensors. Switch off the device power, make sure that the touch screen is blank, and then switch on the device power. If the error still is not resolved, contact our Customer Support Center. |
| 010-370 | An error occurred in the device. | For the models using one power cord: Switch off the device power, make sure that the touch screen is blank, and then switch on the device power. If the same message is displayed again, contact our Customer Support Center. For the models using two power cords: Confirm the following. > Two power cords are connected to the outlets. > Two power cords are connected to the device. > Circuit breakers of the device are ON. > Breakers on switchboards are not tripped. After confirming the above items, switch off the device power, make sure that the touch screen is blank, and then switch on the device power. If the same message is displayed again, contact our Customer Support Center. |
| 013-291 | An error occurred in the finisher. | Turn the device off and then on, and then execute the operation again. If the error still is not resolved, contact our Customer Support Center |
| 016-764 | Unable to connect to the SMTP server. | Consult the SMTP server administrator |
| 016-799 | An invalid print parameter is included in the print data of the application, or the print data and the Print Setup settings may not match. | Check the print data of the application and the Print Setup settings, and try printing again. |
| 017-714 | SSL connection to the SMTP server failed. | Confirm whether the SMTP server supports SSL connection. If the server supports it, check the port number of the SMTP server. If the error still is not resolved, contact our Customer Support Center. |
| 018-437 | LPD Communication Timeout | The host uses the Windows standard TCP/IP port. Change the Enable Byte Count to [On]. Change the TCP Receive Window Size. Increase the Communication Timeout settings value. If the error still is not resolved, contact our Customer Support Center. |
| 018-772 | Failed to transfer data using SMB of the Scan to PC service because the specified shared name does not exist. | Confirm that the specified shared name exits in the destination PC. |
| 021-416 | An error occurred while connecting to the EP system via the Internet. | Check the followings: > The LAN cable connection > The DNS server address settings > The default gateway setting > The subnet mask setting > The EP proxy server setting If the error still is not resolved after checking the above settings, there may be a network failure. Consult your system administrator. If the network works normally but the error still is not resolved, contact our Customer Support Center. |
| 024-370 | An error occurred in the device. | Switch off the device power, make sure that the touch screen is blank, and then switch on the device power. If the same message is displayed again, contact our Customer Support Center. |
| 073-105 | Regi Sensor On Jam (Tray 3) | Remove Paper jam behind or in tray 3 |
| 016-759 | The number of pages reached the maximum number of pages for this service. | Login to 'System Settings' 'Tools' to reset or increase the Auditron User Account's limit for the Print Service within 'Login Setup/Auditron Administration' or 'Accounting' tab. Alternatively, consult system administrator. |
| 047-216 | An error occurred while detecting the finisher | Check Finisher Connection or Turn off printer for 2 minutes then Turn back on |
| 005-126 | DADF Out Sensor On Jam (Document Feeder Jam) | Check/Remove paper jam in the document feeder area. Restart printer if unable to find any jam |
| 077-110 | POB Sensor On Jam | Restart Printer |
| 005-144 | DADF Skew Detect Jam (Document Feeder Jam due to Skewing) | Check/Remove for any paper jam in the document feeder area. Restart printer if unable to find any jam |
| 073-100 | Tray 3 Miss Pre Feed Jam | Remove paper jam behind or in tray 3 |
| 021-510 | An error occurred while connecting to EP system via the Internet | Check LAN connection and printer connectivity settings (DNS, default gateway, etc.) |
| 016-604 | Created debug-log by System | Restart Printer |
| 012-122 | Compile Exit Sensor Off Jam (Finisher Jam) | Check/Remove paper jam in finisher |
| 005-198 | Too Short Size Jam (The DADF detected a document that is smaller than the minimum transportable size) | Feed paper in different orientation (portrait to landscape, landscape to portrait). Restart Printer if necessary |
| 073-101 | Tray 3 Miss Feed Jam | Remove paper jam behind or in tray 3 |
| 075-100 | MSI Miss Feed Jam (Bypass Tray Jam) | Remove paper jam from the bypass tray. Restart if necessary |
Note: For any other fault code enquiry, please visit the Error Code Search page. If an error code is not found using the search function, or you unable to resolve an error despite following the instructions described in the table, please contact our Customer Support Center via Livechat.